Return & Refund Policy
Dear Valued Customers,
At BEKHOJ, we are committed to making a positive impact on the environment and taking meaningful steps to combat climate change. As part of our ongoing sustainability initiatives, we are announcing a new policy regarding product returns.
We will not accept returns of products unless they are damaged or defective. This decision is not taken lightly but is a necessary step in our journey towards reducing our carbon footprint and contributing to a more sustainable future for our planet.
We encourage No Returns due to to If you see the above climate clock, We have only few years left to save our Lives.
Key Benefits of No Returns:
- Reducing Transportation Emissions: Returns of products often involve additional transportation and packaging, which contribute to greenhouse gas emissions. By reducing returns, we can minimize the carbon footprint associated with these processes.
- Cutting Down on Wasteful Packaging: Returns often result in products being repackaged or discarded, leading to unnecessary waste. Our no-return policy aims to reduce the amount of packaging material used and, consequently, the waste generated.
- Promoting Responsible Consumption: We encourage our customers to make thoughtful and informed purchasing decisions. By limiting returns, we hope to inspire more considered buying choices, which align with our commitment to sustainable consumption.
- Investing in Quality Assurance: Our products are crafted with care and undergo rigorous quality checks. In the rare event of a damaged or defective product, we will continue to honor returns and provide replacements or refunds. This emphasizes our dedication to delivering high-quality items.
By implementing this policy, we hope to play our part in addressing climate change and preserving our planet for future generations. We appreciate your understanding and support as we collectively work towards a more sustainable and eco-friendly future.
Thank you for being a valued member of the BEKHOJ community.
Together, we can make a difference in protecting our environment.
We're confident that you'll love your purchase, and we're here to ensure your complete satisfaction. If you have any questions or concerns, please don't hesitate to reach out to our customer support team. We're dedicated to making your experience a positive one!
Exceptions & Special Situations:
Made-to-order/Pre-Order Products
Cancellation window: 2 days after ordering or if the product isn’t fulfilled by the promised date. No returns, credits, or refunds after the product is shipped.
Wrong/Defective Products:
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase and unboxing video.
To start a return, you can contact us at care@bekhoj.com
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at care@bekhoj.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at care@bekhoj.com
